Project date: 4 July 2024
Access the Guide: mpofficemanual.uk
Overview:
The MP Office Manual is a comprehensive, living guide designed to support new MPs and their teams as they set up and manage parliamentary and constituency offices following the 2024 general election. Covering everything from team recruitment to casework systems, cybersecurity, budgeting, and communications, it is a critical resource for building a functional, resilient and well-led MP’s office from day one.
Key Features:
- First 30 Days Checklist: Essential early steps for MPs and office managers, including hiring, securing office space, and setting up interim systems.
- Office Setup Guidance: Clear advice on infrastructure, technology, security, legal compliance, and budgeting using IPSA resources.
- Team Building & Recruitment: Role descriptions, salary bands, and interview frameworks for core roles like Office Manager, Caseworker, Communications Officer, and Researcher.
- Leadership & Culture: Guidance for MPs on defining vision, delegating effectively, and fostering a healthy workplace culture.
- Constituency Engagement & Casework: Tools and workflows for handling constituent issues with professionalism and compassion.
- Compliance & Risk: Cybersecurity best practices, insurance coverage, data protection obligations, and physical security via Operation Bridger.
Who It’s For:
New MPs, Office Managers, and parliamentary staff seeking to build effective and ethical offices that can serve both Parliament and their constituents with clarity and purpose.
Research Foundation:
The manual is informed by the findings of the Parliament Workflow Study, a year-long research project examining how technology is transforming the daily operations of MPs’ offices. By analysing variations in digital tool adoption and workflow efficiency across different offices, the study provides evidence-based insights to enhance office functionality and democratic engagement.
Study Contributors:
The Parliament Workflow Study was conducted by a multidisciplinary team with extensive experience in political technology, civic innovation, and parliamentary operations:
- Laura Botsford – User Research & Service Design, Doing Good
- Edward Saperia – Director, London College of Political Technology
- Tom Christmas – Coach and Training Specialist
- Hannah O’Rourke – Co-founder, Campaign Lab
- Bill Thompson – Founder, W4MP
- Tom Steinberg – Founder, mySociety
Contact: [email protected]